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The Assistant Manager position is one that requires strong leadership skills, managing a team of approximately fifteen sales personnel. This role is self-disciplined with great autonomy. Being a team-member at RK SPORTS will provide a large breath of management skills, encompassing all business functions including leadership, merchandising, planning, human resources, and operations. Experience is not mandatory; the right individual for this job will have entrepreneurial drive and be thoroughly trained on the areas outlined below:
• Base pay (Negotiable depending on experience) + 1% commission
• Huge Employee Discount
• Additional $1 weekend pay
• Time and a half on holidays
• Deals at area ski resorts and golf courses
• Dental, healthcare, and IRA plans
• 2 weeks paid vacation
• Possibility to obtain free and discounted merchandise through vendor programs
• Work in a fun and friendly family-owned small business involving your favorite sports
• Employee Selection
o Recruitment and selection ideal candidates for sales associate position
o Reading resumes and conducting job interviews
o Develop and utilize an employee onboarding process to find and retain great staff members
• Training
o Create and update training tools and train sales associates in the following functions:
o POS software and cash management
o Sales and product knowledge training
o Daily expectations
o Service training (for servicing skis/snowboards)
• Development & Monitoring of Employees
o Observing store needs and assigning work to team members then monitoring performance of duties
o Running employee meetings
o Develop employees to meet two primary goals: job satisfaction and employee growth
o Develop motivational tools and employee review procedures
• Sales, Customer Service, & Operations
o Our number one goal as a business is to provide exceptional customer service. It will be your job to do the following to meet this goal:
o Support customers at point of sale to ensure a great shopping experience by:
-Act as a step-in sales associate during peak sales times
-Handle difficult customers
-Acting with enthusiasm and commitment to providing excellent service
• Operations Problem Solving
o POS and technical problem-solving issues
o Customer & Employee Conflict Resolution
o Fixing daily sales transaction errors
• Oversee Service Department
o Learn to mount skis and snowboard equipment and install accessories
o Manage rental inventories and ensure equipment is safe and working properly by waxing, edging, and repair
• Inventory Control
• Support and participate with inventory management functions including:
o Helping organize purchase orders in Excel
o Merchandise receiving into the POS and matching PO’s
o Product pricing and markdowns
o Inventory mapping – assigning locations for inventory for floor restocking purposes
o Physical inventorying via cycle counting
o Merchandise organization
• Lead by Example/Modeling
o Uphold the company’s brand image by maintaining high personal standards and projecting professionalism and a positive attitude
o Set an example and encourage all employees to meet and exceed the company’s goals and objectives
o Embrace positive change and be a spokesperson for buy-in from subordinates
o Consistently follow and abide by company established policies
• Leadership
o Demonstrate democratic leadership by working cooperatively with others and sharing ideas
o Acting as the liaison between staff and upper management
o Handling staff concerns
o Foster a team working attitude and a great corporate culture
o Effectively communicate with employees and facilitate tasks
o Maintain ownership over ones work and provide ownership over processes to team members
• Process Improvements
o Document all processes to understand and as well as for employee training purposes
o Drive continuous improvement by looking for areas to simplify, streamline, and improve processes to create optimal efficiencies
o Ability to carry out a range of tasks, plan, and prioritize effectively
• Special Projects
o Data cleanup project
o Assisting the General Manager
• Product Buying
o Periodically meet with sales reps to go over new product lines
o Help drive sales by organizing promotional campaigns and monitoring results
• Merchandising
o Help the General Manager with store layout and merchandising for the optimal shopping experience
• Product and Sales Analysis
o Help with Generate POS reports and review sales data to identify high and low performing product categories
• Comfortable working in a team environment
• Ability to lead a team (strong leadership skills)
• Self motivated/disciplined
• Must have good attention to detail and organizational skills
• Knowledge of skiing/snowboarding or golf
• Can lift up to 50 pounds
